Here, I'm going to explain you about the Comment section in DotcomPal,
This Communication section helps you to access all the comments, reviews and experience shared by the viewers of your video Pages. This data helps you to understand the need of your audience, their behaviour and what is attracting them and where you are going right or wrong.
So, I must say that this is an important part of your online business which you should not ignore.
In order to access this data, you need to click on Audience.
You will get an option Communication, click on that and here you are!
You can see all the comments which are posted by viewers on your Doc and video channel. You can see the total number of comments here on top left corner.
Now, let me show you how you can manage these comments.
So, for the same, there are four options provided, Approve, Edit, Reject and Delete.
With the help of these options, you can manage all the comments.
Let me make it more clear to you, once a viewer leaves any comment on your video page, it would not be visible to other viewers till the time you approve it, so if you want to make it visible to others, just hit on approve.
You can edit a comment also before approving it with the help of this Edit option.
Sometimes it happens that you do not want to show a comment in public due to several reasons, in that case you can go for the Reject option.
But if you want to delete a comment from this list to make it clean, just hit on Delete.
Once you approve any comment, manage options will be changed to New Replies, Undo Approve, Reply, Edit and Delete.
So, if any new reply or comment comes under an existing comment, you can see that thread with this New Replies option.
If you want to undo your approval for any comment, you can do that also.
My friend, sometimes you might feel the requirement to reply on any comment to give a special feeling to some of your valuable viewers, you can do that with the help of this Reply option. This gives a personalized feeling to your audience.
You can select the status of your Comment with the help of this dropdown also.
My friend, you get all the possible features you might require managing the comments on your video pages here so that you can boost the engagement with viewers.
I believe this was helpful for you to understand about this comment section of DotcomPal.